Corporate culture refers to the general organizational operating environment, including ethical and value structures, impacting employees, management, and customer relations, as well as the types of products and services the organization produces, and the approaches to production, marketing, advertising, and service quality.
An employee responsible for maintaining goodwill between a business and its customers by answering questions, solving problems, and providing advice or assistance on the organization’s goods or services.
Quality Assurance (QA) refers to the management method of guaranteeing that high-quality product and service standards are established and achieved. It aims to create a comprehensive management system known as Total Quality Management (TQM), with the ultimate objective of achieving zero defects.
